Terms and Conditions

Cancellation Policy:  Membership fees are refundable within 30 days of your enrollment if the Plan has not been utilized at a participating dental provider. The $19 processing fee is non-refundable. If plan is utilized and discounted rates have been applied, the membership is non-refundable for a minimum 1-year term.  Cancellation requests may be made by calling (800) 539-4550.  After the 30-day period, all memberships will remain active for a minimum of 1 year.  If you cancel a multi-year membership you will revert to the standard annual cost of membership per year and will forfeit all discounts applied.  Any additional years may be refunded prior to that year of membership beginning and will be refunded at the standard annual rate.  Membership cards must be returned to 424 Rosevale Ave., Ronkonkoma, NY 11779 with written request for cancellation.  Monthly payments may be stopped at any time after 12 consecutive payments are received. 

Renewal Conditions: By joining a plan, you are authorizing Key Dental Discount Plan to bill your credit card or checking account for the plan you have selected. This charge shall remain in force until you notify Key Dental Discount Plan of request to cancel. By joining, you indicate you have read the terms and conditions of the plan. All monthly plan options will automatically renew after one year, on a monthly basis and your credit card or bank account will be billed each month the appropriate amount.

Termination Conditions: Key Dental Discount Plan and Careington International Corporation (Careington) reserves the right to terminate plan members from its plan for any reason, including non-payment. Cancellation Conditions: You have the right to cancel within the first 30 days after receipt of membership materials and receive a full refund, less the processing fee, if applicable. FL Residents: You have the right to cancel within 30 days after the effective date. If for any reason during this time period you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request. Key Dental Discount Plan will accept and cancel plan memberships at any time during the membership period and will cease collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member number to Key Dental Discount Plan or fax to: 631-272-5231. You may also submit cancellation by email: . If is billing you quarterly, semi-annually or annually, Key Dental Discount Plan will, in the event of cancellation of the membership by either party, make a pro-rata reimbursement of the periodic charges to the member.

Description of Services: Please see the enclosed materials for a specific description of the programs that you have purchased.

Limitations, Exclusions & Exceptions: This program is a discount membership program offered by Careington. Careington is not a licensed insurer, health maintenance organization, or other underwriter of health care services. No portion of any provider’s fees will be reimbursed or otherwise paid by Careington. Careington is not licensed to provide and does not provide medical services or items to individuals. You will receive discounts for medical services at certain health care providers who have contracted with the plan. You are obligated to pay for all health care services at the time of your appointment. Savings are based upon the provider’s normal fees. Actual savings will vary depending upon location and specific services or products purchased. Please verify such services with each individual provider. The discounts contained herein may not be used in conjunction with any other discount plan or program. All listed or quoted prices are current prices by participating providers and subject to change without notice. Any procedures performed by a non-participating provider are not discounted. From time to time, certain providers may offer products or services to the general public at prices lower than the discounted prices available through this program. In such event, members will be charged the lowest price. Discounts on professional services are not available where prohibited by law. This plan does not discount all procedures. Providers are subject to change without notice and services may vary in some states. It is the member’sresponsibility to verify that the provider is a participant in the plan. At any time Careington has the right to eliminate a Participating Professional from the respective network in which they are associated and may substitute Provider networks at its sole discretion. Careington cannot guarantee the continued participation of any provider. If he or she leaves the plan, you will need to select another provider. Providers contracted by Careington are solely responsible for the professional advice and treatment rendered to members and Careington disclaims any liability with respect to such matters. Services and service providers may change or be discontinued at any time with notice as required by law.

Complaint Procedure: If you would like to file a complaint or grievance regarding your plan membership, you must submit your grievance in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX, 75034. You have the right to request an appeal if you are dissatisfied with the complaint and/or grievance resolution. After completing the complaint resolution and appeal processes, and you remain dissatisfied, you may contact your state insurance department. TX Residents: All complaints will be completed within 72 hours of receipt with the exception of billing inquiries that require further research or documentation.