Frequently Asked Questions

Is Key Dental Plan a dental insurance plan?
While not a dental insurance plan, Key Dental Plans provides discounted prices on numerous dental services including routine and specialized dental care. Members pay for any of these services at a discounted price at the time services are received.
After I join the Plan, when will I receive my membership kit?
After payment processing, you will receive your membership kit within 7 to 10 business days.
What if I need additional membership cards?
If additional (for your household) or replacement cards are needed, please call Member Services at (800) 539-4550. We will promptly send your additional or replacement cards.
Is my membership valid when I travel?
Yes, if you need dental services when you are away from home, you have the peace of mind that your Key Dental Plans membership is accepted by any participating provider in the United States.
What if my doctor or dentist refers me to a specialist who is not in the Key Dental Plans network?
Discounts are only offered by participating providers. If you require the services of a specialist, why not print and present your dentist with Key Dental Plan’s list of participating providers in your area for their recommendation?
May I change providers? If so, how often?
Another great feature of Key Dental’s discount plans is the freedom to select any provider from the network. You may change your provider at any time, and members of your household may select their own providers as well. If you prefer, just call Member Services at (800) 539-4550 for assistance.