Is this an insurance plan?
No, this is not an insurance plan. This plan provides you with discounted prices
on a wide range of services; you will pay for services at the discounted price at the time services are received.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
After I register for the discount plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
How do I get additional membership cards?
If you need additional cards for your household or have lost your card, please call Member Services at 888-609-8585. They will be happy to send additional cards to you.
If my doctor or dentist refers me to a specialist
who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to
share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What do I do if I feel the provider overcharged
me?
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International
Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted
regarding the findings.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of discount plans is your ability to select any provider from the network. You can change providers at any
time, and household members can select their own providers. Call Member Services at (888) 609-8585 for help
to find participating providers.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network in which they
participate, so when you call, it is important to use the name of
the correct network.
It's easy to use your discount plan. Once you have joined the plan
and received your membership kit, simply follow these directions
and start using your membership card! (Some discounts will have
specific directions on how to use. Please review your membership
kit for details.)
| 1.
Keep your membership card with you at all times so it will be easily accessible
to present at provider locations. You must present your membership card
at the time of service to receive a discount. |
2.
To locate and verify participating providers in your area, simply call Member Services at (888) 609-8585.
When calling to schedule an appointment, please refer to the
membership card for proper network identification when speaking
to a participating provider's office. |
| 3.
You are responsible for paying the provider the entire discounted fee at the time service is provided. |
If you have any questions about how to use your discount plan, call our Member
Services department
toll-free (800) 609-8585, any time between 8 a.m. and 8 p.m. EST, for prompt and friendly assistance.
